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Prima-med's Customer Promise

With PrimaMed there is a money back guarantee with all orders. If you have not received your order within one month we will refund you. Although most orders arrive without a problem some orders are lost in the post office. As all our orders are sent with tracking details they can be tracked and after investigation of the order and reasons for its failure all clients will be refunded.

To further guarantee orders you have the insurance of buying your treatment with a credit card payment and in worst case scenarios all online payments with credit cards can be reclaimed if the order is not completed.

PrimaMed promises to answer all customer queries within 24 hours Monday till Friday.

All late orders must be reported to PrimaMed so we can activate investigation procedures as to the orders location. If an order has not arrived a second delivery will be attempted. Every delivery query is dealt with individually as PrimaMed promise to listen to your problem inorder to come up with a relevant solution.

PrimaMed will be happy to deliver treatments to a post office or other address for collection however this service may not come with a money back guarantee so please ask our customer service team if you would like to collect your parcel.

PrimaMed has a non spam policy. We only email the customers that have registered with us and agree to receive emails from us informing them of important news and special offers.

All treatments supplied by PrimaMed are 100% guaranteed genuine. We can offer this guarantee as all the treatments are sourced directly from the pharmaceuticals and we can guarantee the whereabouts of the treatments at every point.

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