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Delivery methods explained

At PrimaMed, we pride ourselves on providing our customers with a reliable, convenient and discreet service. The delivery carriers we offer are an integral part of this and play a large part in ensuring that customers receive their orders in a timely and efficient manner.

This section explains the main delivery systems we employ and provides a quick reference table to assist customers in choosing which one is right for them.

Delivery Methods Explained:

All our delivery systems require a signature on delivery as confirmation of receipt. You can arrange for the item to be delivered to perhaps a work address for convenience.

If you are not at home when delivery is attempted, the courier will leave a calling card instructing you to collect from your local delivery office, or alternatively re-arranging for delivery at a convenient time for you. All orders must be signed for. We have to send orders in this way as it is the only way we can guarantee the order also we have to make sure that we are delivering the treatment to the intended person.

 If the order is late or you suspect that the post man may have tried to make a delivery please feel free to contact us for more information. Alternatively you can log in to the login area to find out more information about your order including the delivery tracking code which you will need at your local post office or at the Courier's office to locate your parcel. You will also need proof of ID.

To Europe

Delivery Method

Delivery Time

Compensation for Lost Parcels

Price

Royal Mail Standard Recorded Delivery

3-15 working days

This delivery service can sometimes be disrupted by regional and national industrial action by the mail services.

20 working days must pass before we can issue a resend or a refund.

No extra cost

UPS

Recommended

The parcel is carried by the same operator from our pharmacy all the way to your door.

This delivery method is fast and guaranteed to arrive within 2 days.

UPS Tracking system insures that parcels never go missing. In the unlikely occasion that one does we will be alerted within 2days and a resend can be arranged

£10

Prima - med offers UPS free for all orders of 12 tablets or more. Order more

Note: Please remember that the address must be correct or else there may be problems with delivery.

To the United Kingdom

Delivery Method Delivery Time Compensation for Lost Parcels Price
Royal Mail Standard Recorded 1-3 + days 10 working days must pass before we can issue a resend or a refund.
No extra cost
Royal Mail Special Delivery Guaranteed next day delivery We can resend your package or offer you a refund in just 5 days
£4

Note: Please remember that the address must be correct or else there may be problems with delivery.

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