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About the PrimaMed Customer Service

PrimaMed has a dedicated customer service team providing customer support in English, Italian, French and German.

You can contact us via the following methods and we will be more than happy to help.


Our Customer service team will be a happy to answer any questions you may have regarding any aspect of your treatment or to offer technical support when ordering. We can also take registrations and orders by phone.

Phone Operators are available to take your call on +44(0)208 762 0570 between 9am and 6pm Monday to Thursday and 9am and 5pm Fridays (GMT).


Customers can contact our customer service team and our medical team via email. Customer service team can help with general inquiries about the service, orders and also give information about the treatments. However they are not medically trained. Any medical related questions should be sent by email to our doctor.

We aim to answer all emails within one working day. (For general enquiries) (For medical enquiries)

Online Chat

Chat facility is ideal for quick one-off questions or to help you if you have a problem whilst ordering. Chat facilities are operational between 9am and 6pm Monday to Thursday and 9am and 5pm Fridays Times are GMT.

Always Check the Login Area

Please remember that you can login to our restricted area at any time to find out the following information

  • The status of your registration or order.
  • The date your order was sent
  • The postal tracking code needed to locate your order.
  • The customer service team may also leave you a message in you Login area requesting more information or details about specific medical questions the doctor may have.