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PrimaMed UK Patient Care Charter

PrimaMed's Patient Charter outlines the provision of healthcare services as audited by the Care Quality Commission. The Charter includes a Patient guide and a Statement of Purpose as required by the CQC for registration as an Independent Medical Agency (IMA). The CQC regulate patient care by all English based private medical services. The CQC registration provides guidance to private healthcare services on patient care and offers a regulatory service for patients by way of regulation and control over all English private prescribers and medical services.

Statement of purpose

The statement of purpose outlines PrimaMed’s aims and objectives with regards the patient health care. It lists the provider's details and those of the registered manager as well as the provider's legal status. All the conditions which can be treated through the provider’s online consultation service are in accordance with PrimaMed's registration as an IMA.

PrimaMed's statement of purpose

Patient Guide

As a private healthcare provider based in England, PrimaMed is obliged by law to be registered with the Care Quality Commission to ensure quality of its provision on patient care. A patient guide is required to inform patients of the terms and conditions and complaints procedure. It also outlines the requirements for patient satisfaction surveys used to provide feedback to the CQC on the quality of services provided.
PrimaMed's patient guide

If you have any questions regarding any aspect of our service please feel free to contact us for further information.